PRIVACY POLICY

1. Who we are

For data protection purposes, the controller is TAPD MEDIA CO LTD, trading as Spotlight Studio, company number 16917478, registered office 167-169 Great Portland Street, London, England, W1W 5PF. You can contact us at team@spotlightstudio.uk.

2. Information we collect

We may collect your name, business name, email address, telephone number, enquiry details, project information, account access details supplied for service delivery, billing information and correspondence with us. If you become a client, we may also retain contracts, quotations, invoices, approvals and other records needed to provide and administer the services.

3. How we collect information

We collect information when you submit a website form, contact us by email, telephone, WhatsApp or social media, book or purchase a service, provide access or assets for a project, or otherwise communicate with us. We may also receive basic technical information from our website hosting or security providers.

4. How we use your information

We use personal information to respond to enquiries, prepare quotations, provide services, communicate about projects, administer payments and accounts, maintain business records, prevent misuse, improve our services and comply with legal or regulatory obligations.

5. Lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate interest in operating, protecting and developing our business. Where consent is required, you may withdraw it at any time.

6. Marketing

We may contact existing or prospective business contacts about relevant Spotlight Studio services where permitted by law and where we have an appropriate lawful basis. You can ask us to stop marketing communications at any time by contacting team@spotlightstudio.uk. Service and project communications are not marketing messages.

7. Sharing information

We may share information with trusted suppliers that help us operate the business, such as website hosting, cloud storage, email, accounting, payment, scheduling, analytics, advertising or professional advisers. We only share information where reasonably necessary and expect suppliers to protect it appropriately. We may also disclose information where required by law.

8. Payments

Where online payments are offered, card details are processed by the relevant payment provider and are not intended to be stored directly by Spotlight Studio. The payment provider's own privacy terms also apply.

9. International transfers

Some technology providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to use providers and transfer mechanisms that provide appropriate safeguards under applicable data protection law.

10. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting or dispute-resolution requirements. Enquiry information may normally be retained for up to 24 months where no client relationship follows. Client, invoice and transaction records may be retained for longer where required for tax, accounting or legal purposes.

11. Cookies and analytics

This website may use essential technical storage needed for security or functionality. If we introduce non-essential analytics, advertising or similar cookies, we will provide any consent controls required by law and update this policy as appropriate.

12. Your rights

Under UK data protection law, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict or object to certain processing, and receive certain information in a portable format. You may also withdraw consent where processing is based on consent. These rights are subject to legal conditions and exceptions.

13. Security

We use reasonable organisational and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

14. Complaints

If you have a privacy concern, please contact us first at team@spotlightstudio.uk. You also have the right to complain to the UK Information Commissioner's Office if you believe your information has been handled unlawfully.

15. Changes to this policy

We may update this policy as our services, website or legal obligations change. The latest version will be published on this page with its effective date.